Return Policy

Damaged Products

If your product arrives damaged or if the packaging appears tampered with, please refuse delivery and send the package back with the courier. Immediately contact us at hello@getmatri.com with your Order ID. Make sure the product's original tags and packaging are untouched.

Satisfaction Guarantee

If you are not fully satisfied with our product, Matri offers a 15-day buyback guarantee for purchases made directly from our website. Please return the product with all original contents intact, and we will facilitate your return.