International Shipping Policy
International Shipping Policy:
At Matri-Shipping, we are committed to providing our customers with a seamless shopping experience, regardless of their location. Our international shipping policy is designed to ensure that your orders reach you promptly and in perfect condition.
Processing Time:
All international orders will be processed within 5-7 working days from the date of purchase. This processing time includes order verification, customization (if applicable), and packaging. We strive to expedite this process to minimize any delays in shipping.
Delivery Time:
Once your order has been processed, please allow an estimated delivery time of 10-15 days for your package to reach its destination. Delivery times may vary depending on the shipping destination, customs clearance procedures, and other factors beyond our control. While we make every effort to ensure timely delivery, please note that occasional delays may occur due to unforeseen circumstances.
Shipping Rates & Delivery Estimates:
Shipping rates for international orders will be calculated and displayed at checkout based on the destination country and the selected shipping method. Please note that delivery estimates provided at checkout are approximate and may vary depending on external factors. We recommend reviewing the estimated delivery timeframes for each shipping method before completing your purchase.
Shipment Confirmation & Order Tracking:
Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number(s). This tracking number will allow you to monitor the progress of your package as it makes its way to you. Please note that it may take up to 24 hours for the tracking information to become available after shipment.
Customs Duties & Taxes:
Please be aware that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the purchase price or shipping fees. We recommend contacting your local customs office for more information on any potential charges that may apply to your order.
Returns Policy:
Overseas Return is not possible at this moment.
Contact us:
If you have any questions or concerns regarding our international shipping policy, please don't hesitate to contact us at:
Email: hello@getmatri.com
We appreciate your trust in Matri-Shipping and thank you for shopping with us. We are committed to providing you with a transparent and satisfactory international shopping experience.