Return Policy

What happens if the product arrives broken?

If you receive a product in unsatisfactory condition, or notice any tampering or damage to the packaging before accepting it, the Matri Returns Policy advises you to decline the delivery and return the package to the courier. Furthermore, please report the issue to us by emailing hello@getmatri.com with your Order ID for reference. We commit to swiftly address and resolve your concerns. Ensure you return the product with its original tag and packaging unaltered.”

How can I exchange a product?

If you want to exchange a product for any reason, the Matri Returns Policy requires you to contact us within 30 days of receiving your order. Initiate the exchange process by emailing hello@getmatri.com with your Order ID and the exchange reason. We will then provide you with all necessary details and instructions to proceed. Note, you must return the product in its original, unused condition and in its original packaging for the exchange to be accepted.

How long does it take to process my refund?

After we receive and verify the condition of the returned item(s), we aim to process your refund within 7-10 business days. We will credit the refund back to the original method of payment. Note that depending on your bank or credit card company, it might take an additional 2-3 business days for the refund to appear in your account.

What if I receive a defective item?

If you receive a defective item, please report it to us by emailing hello@getmatri.com within 7 days of delivery, including your Order ID and a description of the defect. We will then send you a replacement at no additional cost. If we cannot provide a replacement, we will offer you a full refund or store credit, based on your preference. Please make sure to return the defective item in the condition you received it, with all original packaging and tags intact.

By expanding your returns policy to include these points, you provide your customers with a comprehensive understanding of how you handle various return scenarios, demonstrating your commitment to customer satisfaction and service excellence.

My Cart
Close Wishlist
Categories